Submit Your SASSA 350 Appeal & Get Approved

SASSA 350 Appeal

How to Lodge Your SASSA 350 Grant Appeal

Get your SASSA 350 appeal approved, by following this step-by-step guide.

Furthermore, it’s easy to submit your SRD appeal and get approved to start receiving your R350 grant payments.

Furthermore, the SASSA appeal process exists to allow you to plead your case and potentially secure your SRD grant payments.

So if you’re facing disappointment after your R350 grant application was rejected, remember, you’re not alone.

This in-depth guide will walk you through every step, empowering you to confidently fight for your R350 grant.

If your SRD appeal is successful, you will get the grant for the period of time that your appeal was pending.

And you’ll get any R350 back payments that you are owed.

But, you must be very careful to submit the correct information and documentation.

This will increase your chances of success in getting your SASSA 350 grant appeal processed and approved.

Before You Start Your SASSA 350 Appeal

Understanding the Reasons for Rejection

Before diving into the SRD appeal process, it’s crucial to understand exactly why your application wasn’t approved.

Reasons can vary, so:

  • Review the SASSA notification you received to say you were rejected:
    It might provide the specific cause.
  • Contact the SASSA Contact Centre (0800 601 011):
    Their agents can offer insights.

Common rejection reasons include:

  • Ineligibility:
    Double-check if you meet all R350 grant criteria (e.g., citizenship, income requirements). See the full list of requirements to be eligible for the R350 grant below.
  • Incomplete application:
    Ensure all necessary documents and information were submitted correctly.
  • Missing bank details:
    Accurate bank information is crucial for disbursement.
  • Technical errors:
    Ensure you followed the correct application process and deadlines.

Also, before submitting your SASSA Appeal for R350, you should also  check your R350 status which may provide more clarity and help you understand why your application got rejected.

You should also know that SASSA SRD grants are for only for those who meet all the eligibility requirements for the R350 grant.

Therefore, before you submit your SASSA appeal, you should check to see whether you meet all the eligibility requirements below.

If there’s any that you don’t comply with, that will probably be the reason why your R350 SRD application got declined.

SASSA R350 Grant Eligibility Requirements that You Must Meet to Qualify

    1. You must be a South African Citizen, Permanent Resident or Refugee registered on the Home Affairs database.
    2. The grant is also open to persons who are holders of special permits under the Special Angolan Dispensation, the Lesotho Exemption Permit dispensation and the Zimbabwe Exemption Permit Dispensation, and asylum seekers whose section 22 permits or visas are valid or were valid on 15 March 20201.
    3. You must be currently residing within the borders of the Republic of South Africa.
    4. You need to be  above the age of 18 and below the age of 60.
    5. You must be unemployed to get the grant.
    6. You can’t be receiving any other form of social grant.
    7. And you can’t be getting an unemployment insurance benefit or qualify to receive an unemployment insurance benefit (UIF).
    8. You also can’t be getting a stipend from the National Student Financial Aid Scheme (NSFAS) or any other financial aid.
    9. You can’t be receiving any other government COVID-19 response support.
    10. You cannot be living in a government funded or subsidised institution.

Therefore, if you meet the eligibility criteria for the R350 grant, in terms of the requirements above, you can proceed with your SASSA appeal.

Common reasons for being ineligible for the grant include;

  • failing to meet age requirements
  • being admitted into a state institution
  • being able to provide for yourself or your dependents
  • already receiving a state grant
  • applicant deceased
  • submitting incorrect documents
  • or the intended beneficiary is not in the country.

PS. Caregivers who are not receiving any grant on their own behalf are also eligible to apply for the R350 grant.

Preparing for the SASSA 350 Appeal: What You Need

Remember, for a successful appeal outcome it requires proper preparation and to ensure that you submit complete and correct information.

Here’s what you’ll need to have before you start the appeal process;

  • Your South African ID number:
    This identifies you throughout the process.
  • Your phone number:
    The cellphone number you used to submit your original application.
  • The SASSA application reference number:
    You can find this number on your initial application acknowledgement.
  • Any rejection documents:
    These confirm the reason for the rejection and might provide some more information on what SASSA still requires from you.
  • Supporting documents:
    Wondering what documents do I need for a SASSA appeal?
    Depending on the reason for rejection, you’ll need to get documents like bank statements, proof of income, and proof of address.
    It’ll make the appeal submission process easier if you have all the required docs ready to submit with your SRD appeal.

Do You Want to Submit Your SASSA 350 Grant Appeal Online or Offline?

SASSA Appeal Online

You can choose either of the following ways to submit your SRD appeal, as follows;

  • Online:

    Visit the SASSA (srd sassa gov za appeal for R350) website and follow these prompts;

    1. Enter your ID number
    2. And then the phone number you used to submit your application
    3. Then click the “Track Appeal” button to check the status of your SRD appeal,

    This method is convenient and easily accessible for those who have internet access and are comfortable doing it online.

  • Offline:

    Download the appeal form from the SASSA website, fill it out, and submit it at a local SASSA office.

    This method might be preferred if you lack internet access, a computer or smart phone or you need assistance from SASSA staff to complete the form correctly.

    If you’re unsure of anything you can contact the SASSA Call Centre at 0800 601 011.

    Remember, there’s no need to re-submit your SRD appeal or contact the office again once you’ve submitted it.

    You’ll also receive an SMS with the outcome of your appeal and if it is successful, payments will be made starting from the month you first applied.

SASSA Appeal Form

SASSA Appeal Form

Download your SASSA appeal application form – here in pdf format

Preparing Your Appeal Statement

You might ask whether you need to submit a statement together with your SASSA appeal, and the answer is;

Yes, you need to submit an appeal statement when appealing a rejected SRD grant application.

So no matter whether you do it online or offline, your appeal statement is your chance to convince SASSA to reconsider.

These are some key points to take note of when writing it;

  • Be clear and concise:
    Stick to the facts and avoid emotional language.
  • Address the rejection reason:
    Don’t try and fool SASSA, but rather directly acknowledge why your application was rejected and explain why it was incorrect or unfair.
  • Present supporting evidence:
    Attach relevant documents to strengthen your case.
  • Proofread carefully:
    Ensure your statement is properly written and doesn’t have any errors or spelling mistakes.

Submitting Your SASSA 350 Appeal

Once you’ve completed your appeal form and statement, submit it through your chosen method (online or offline) within 30 days of receiving the rejection notification.

You must also remember to;

  • Meet deadlines:
    If you submit your appeal after the closing date it might be automatically rejected.
  • Keep a copy:
     You will need to keep a personal copy of your appeal and supporting documents in case you need to refer to it in the future or to get your appeal approved.

Tracking Your Appeal Status

After submitting your SASSA appeal online or by going to a SASSA office, you will need to wait quite a while to hear back from them.

This is because you won’t get a result quickly as the processing time usually takes 30-60 days.

But here’s a useful tip for you…

You can check the status of your appeal online using your ID number and application reference number on the SASSA website here.

You can also go here to find out how to check your SASSA appeal status.

Appeal Outcome: Approved or Declined?

Once your appeal is processed, you’ll receive notification via SMS or online through your SASSA account.

The possible outcomes can be any of these;

  • Approved:
    Congratulations! Your appeal was successful, and you’ll receive your R350 grant payments.

  • Declined:
     Unfortunately, your appeal wasn’t successful and the notification might give you reasons for the decision.

  • Pending further information:
     SASSA might require additional information before making a final decision which is a good outcome as it would seem that you just need to give them additional information to get your grant.

What are the Next Steps in the Appeal Process: What Happens if an Appeal is Declined

What you do next depends entirely on the outcome of your appeal especially if it was denied.

  • Approved (Great result for following the SASSA appeal process correctly):
    If your appeal was successful you can enjoy your well-deserved R350 grant payments that you’ll soon be getting.
  • Declined (What if your appeal gets rejected?):
    Wondering what you can do if your appeal was rejected?
    Don’t worry there’s still something you can do if your appeal was unsuccessful.
    So don’t lose hope.
    You can still appeal your appeal outcome.
    It’s your right to appeal their decision.
    You can submit it to the Independent Tribunal for Social Assistance Appeals (ITSAA) within 30 days.
    Start by going to their website here.

Contact Information for your SASSA Appeal

If you have any queries regarding your SASSA appeal for your R350 grant or request for reconsideration, you can use any of SASSA’s contact details below to get clarity

SASSA contact number for R350 appeal: 0800 601 011

Website to contact SASSA for R350 appeal: https://srd.dsd.gov.za/appeals

SASSA appeal helpline: 0800 60 10 11

SASSA appeal email address: [email protected]

Independent Tribunal for Social Assistance Appeals (ITSAA): 012 312 7727 or 086 216 371

5 SASSA Appeal Tips

Here are some important SASSA appeal tips to increase your chances of winning a SASSA grant appeal:

  1. Be sure to submit all the SASSA appeal documents required.
  2. Explain your case clearly and concisely in your letter of appeal.
  3. Be honest and accurate in your appeal form.
  4. If you get the opportunity, you should attend your appeal hearing in person, do so.
  5. If you have any questions or concerns, contact SASSA for assistance.

How Long Does a SASSA Appeal Take?

It will take about 60 to 90 days to get the outcome of your SASSA R350 grant appeal.

After you submit your appeal, an Independent Tribunal for Social Assistance Appeals (ITSAA) will review your case to ensure that SASSA did not miss any important information.

Just to recap, here is a breakdown of the appeal process:

  1. You submit your appeal form and supporting documentation.
  2. The ITSAA reviews your case and may contact you for additional information.
  3. The ITSAA (Independent Tribunal for Social Assistance Appeals) makes a decision on your appeal.
  4. The ITSAA notifies you of the outcome of your appeal in writing.

SASSA Appeal Success Rate

The SASSA appeal success rate is difficult to determine, as SASSA does not publish this data.

However, based on anecdotal evidence and reports from social justice organizations, it is estimated that the SASSA appeal success rate is between 10% and 20%.

And it seems that the SASSA appeal success rate can vary depending on the reason for the grant rejection and the quality of the appeal.

For example, those  appealing a SASSA decision who have strong evidence to support their case and who have submitted a well-written appeal letter, are more likely to be successful.

We hope this information is helpful & wish you good luck with your SASSA grant appeal!

Furthermore, those who can attend their appeal hearing in person, are also more likely to be successful.

Therefore, if you are considering appealing a SASSA grant rejection, it is important to understand the appeal process and to gather all relevant documentation.

You may also want to seek legal advice or assistance from a social justice organization.

Also take a look at the SASSA appeal tips above before submitting your appeal so that you have the best chance of getting an approval & not a rejection.

Final Advice On Your SASSA Appeal

Troubleshooting Common Issues With Your SASSA Appeal Status Check

If you’re having problems with your SASSA appeal status check the following troubleshooting guide should help you solve any issue you’re having.

Unable to Access the SASSA Appeal Portal

  • Login issues: 
    If you’re having trouble logging in, double-check your username and password.
    If you can’t remember them, click “Forgot Password” and follow the instructions to reset it.
    If that doesn’t fix it, try clearing your browser cache and cookies or using a different browser.

  • Technical errors: 
    Some temporary glitches can occur.
    Try refreshing the page, opening it in a new tab, or restarting your device.
    If the error persists, contact SASSA for technical support.

  • Browser compatibility issues: 
    Ensure you’re using a recent browser version like Chrome, Firefox, or Safari. Check your browser’s compatibility information if you’re facing issues.
    And make sure you’re using the latest, updated version of your browser.

Some of your Documents are Missing to do your SASSA Appeal

  • Contact SASSA to explain your situation and inquire about options for obtaining replacements or temporary substitutes like affidavits or official statements.
  • Provide any available documentation related to the missing document, such as police reports or proof of attempts to acquire it.

SASSA Appeal for R350 Declined

  • Carefully review the appeal rejection notice to understand the specific reason.
  • Consider addressing the reason by gathering additional supporting evidence or rephrasing your arguments for resubmission.
  • Seek guidance from legal aid resources or community organizations if needed.

Your Appeal Process Delayed

  • Understand that complex appeals or high volumes at SASSA can lead to delays.
  • Monitor your SASSA profile for updates and avoid submitting duplicate appeals.
  • Contact SASSA through their official channels for inquiry about your appeal status, providing your reference number.

Appeal Timeline

  • Estimated timelines: 
    While actual timelines can vary, expect approximately: 30 days for initial review, 45 days for further processing, and a final decision within 60-90 days.

  • Factors affecting timelines: 
    Complexity of your case, workload at SASSA, and need for additional verification can influence the timeframe.

  • What to do during waiting periods: 
    Gather any additional evidence, prepare for potential follow-up questions, and stay updated on official SASSA communications.

FAQs: SASSA SRD Appeal

You can appeal if you: disagreed with the initial SASSA decision, believe your application contained misinformation, or experienced significant changes affecting your eligibility.

You can appeal based on: income verification issues, incorrect information in your application, changes in family circumstances, or technical errors during application.

You have 30 days after receiving the SASSA decision to submit an appeal.

Required documents include: your ID, proof of residence, bank statements, income verification documents, and any evidence supporting your appeal grounds. Optional documents like medical certificates or legal affidavits can strengthen your case.

How-to-Guide to do your SASSA Appeal Status Check

Use your ID number and password to log in or register if necessary.

Choose the reason for your appeal from the listed options.

Provide accurate and detailed information, including the date of the initial decision, your appeal grounds, and supporting evidence.

Ensure all files are scanned clearly, without password protection, and within the stipulated size limit.

Carefully review and check the information before submitting. Once submitted, you cannot edit it, but you can submit additional evidence later if needed.

Links to Additional Resources

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SASSA Payment - Where To Collect
SASSA R350 Grant Extension
New SASSA Qualifying Criteria
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