When it comes to debt review success stories, Oscar’s will inspire anyone who’s under review but not getting the relief they expected.
Unfortunately, for many who’ve opted to go under debt review, it hasn’t turned out to deliver the magic of wiping out their debt as they’d have hoped for.
Furthermore, the poor perception of this process is typically due to unscrupulous debt counsellors or the difficulty in dealing with the debt review process.
Furthermore, not having enough disposable income has driven many to seeking loans under debt review which has only served to worsen their financial situation.
Debt Review Success Story
In desperation a person by the name of Oscar asked for help as he was broke because of his terrible debt situation.
Consequently, four months after having being introduced to an honest debt counsellor, by the name of Russell Dickerson, Oscar is so much happier.
In fact he’s so happy about the positive changes in his financial situation, he wanted to share his success story of going under debt review.
This is Oscar’s Debt Review Success Story
(as it first appeared in City Press & on Maya on Money)
Oscar’s debt story started in 2009 when, as a new graduate starting in the police force, he went to visit a friend who had been in training with him. “He had this big TV, fridge and all these nice things. I couldn’t understand how he had all this when he had just finished college like me. He told me about his African Bank credit card and that I should get one.”
With a newly issued credit card, Oscar had access to R15 000 of credit from virtually his first pay cheque. As he spent, so the credit limit kept increasing.
Then he started to open more accounts and access more credit lines. This included store cards and loans from Capitec and Old Mutual. Eventually the debt repayments started to consume most of his salary.
“About two years ago it got so bad that I could not even pay for my child’s school fees. It was all going to pay the debt. At the end of the month I had just R600 left after paying the debt. It was so painful and I had to ask myself, where are you going?”
In an attempt to get rid of his debts he sold his Toyota Tazz.
“People were gossiping about me, calling me a Johnny Walker,” says Oscar. (Johnny Walker is slang for someone who has to walk because they don’t have wheels.)
Eventually Oscar gave in and after two years returned to African Bank for a R100 000 personal loan to buy a car. At the same time, African Bank offered him a debt consolidation loan which included the money for the car and settled his various debts. He now had a personal loan of R134 000 at 27% per annum costing him R3 720 per month, as well as credit card debt of R17 500.
By the time Oscar met with Russell, he was spending R7 224 per month on short-term debt repayments, which also included a Game store card of R5 300 and a Capfin loan of R5 000 at the maximum allowable interest rate of 36% per annum.
The Capfin loan had started off as R2 000 payable over three months. This was just meant to get him through a tough period, but the minute he made his first installment, Capfin increased the loan facility by another R1 000 and then again, once Oscar made his next payment, they increased the facility by another R2 000.
“This is a very typical scenario of short-term loans,” says Russell who explains that as soon as you make an installment, they offer you an increased credit limit. What you are not aware of is that this constitutes a new loan, and therefore new initiation fees are charged. Someone who is taking out a loan at 36% per annum is already grabbing at straws to make ends meet, and the offering of even more credit is difficult to resist.
“What I don’t understand is why African Bank allowed me to take out another loan I could not afford,” says Oscar who admitted, however, that he had not listed all his expenses when he applied for the loan.
“If you do not put down all your expenses, then the credit provider can argue that you lied on your application and we cannot substantiate a claim of reckless lending,” says Russell who adds that the salespeople at the credit providers do not ask too many questions or check whether the expenses are realistic; they just get you to sign as quickly as possible.
“Unfortunately, government employees are often extended debt because it is easier to garnishee their salaries.”
How Debt Review Helped Oscar
Once Russell met with Oscar he drew up a basic budget which includes groceries, school fees, rent and other necessities. It was clear that Oscar did not have sufficient funds after paying these basic needs to meet his debt repayments which made him a candidate for debt review.
A central system, DCRS (debt counselling rules system), has been developed through negotiations between the credit providers and the debt counsellors whereby a revised payment plan can be created and, if it falls within a specific range, is automatically approved by the credit providers and the application goes to court uncontested.
Part of this agreement includes a reduction in the interest paid which reduces the total amount that Oscar will pay his creditors.
For example, the interest rate on his African Bank loan was reduced to 1.33% which meant the repayments fell from R3 720 to R2 574.
His credit card was put onto term payments and will be paid off in 49 months at an interest rate of 1.11%.
The interest of his CapFin loan was reduced to 1.54%. In total Oscar is paying R3 724 less each month on his debt, and will be debt free in just over four years while still paying his child’s school fees and meeting all his basic needs.
“I have started to breathe again. At the end of the month I am the happiest person,” says Oscar, but admits that not having access to credit is difficult.
“A piece of land came available in my area and I wanted to buy it. I called Russell but he told me I couldn’t borrow any money. I was disappointed at first but then I realised I would just be in debt again. I can wait until I can be in control.”
Russell says not everyone manages with debt review. “Some people are just not ready. You need to make sure you are ready for the commitment.”
Russell says usually there is a fall-off in clients in the first three months, but most clients who make it to the third month finish the process.
“When I meet with clients after four months I hardly recognise them. When we first met they were depressed, feeling useless. Four months later they are bubbly and happy, because they have taken control of their lives.”
Most people end debt review sooner than the 60 months allowed, as once they take control of their debts, the rest of their finances improve.
“The average period of debt review for our industry is 42 months,” says Russell.
Some Wisdom & Insights From a Debt Counsellor
Beware of restructured debt agreements.
Some credit providers use the restructuring of debt to keep clients permanently indebted.
“I have seen many cases where the client asks the credit provider to lower the monthly installment so they can survive. The credit provider reduces the repayment amount to the extent that it does not fully cover the interest and fees so the client gets deeper into debt and the loan amount increases.”
If you enter an agreement with your credit provider make sure you are at least paying the interest and fees and ask them for confirmation of how long it will take to pay off the loan.
Don’t ignore summonses. If you go to court to defend the legal action it is likely that the magistrate/judge will be very lenient on you.
“Clients seldom go to court to defend the application, so when they do arrive the magistrate or judge is so happy that they tend to be very lenient. They often force the credit provider into a reasonable settlement,” says Russell.
A Word Of Warning About Debt Counsellors
Oscar is fortunate that he is working with an ethical debt counselling firm.
I have received many complaints about unethical behaviour by fly-by-night operators who force people into debt review without their consent.
In one example, a reader wrote that a debt counsellor came to see her and asked her to sign a document to give permission to check her credit rating to see if she qualified for debt review.
The next month they were making deductions from her bank account as they had put her under debt review without her knowledge.
Russell says that this behaviour is not uncommon.
There are also cases where a company claims you have agreed telephonically to debt counselling, but they are never able to produce a tape recording of the call.
“If you agree to anything, they take that as consent. Never give your bank details unless you are consenting to the process,” warns Russell.
In order to protect yourself, only work with debt counsellors who are members of the Debt Counselling Association of South Africa (DCASA) so that you have an organisation to complain to if you are not satisfied.
If you are a victim of unethical behaviour you can complain to DCASA as well as the National Credit Regulator.
Conclusion On Debt Review
Going under debt review can bring financial relief for consumers struggling with their debt.
However, the proviso is that the indebted person not only needs to be committed to the debt review process, but it’s also imperative they partner with a reputable debt counsellor.
With both of the above conditions being met, the consumer has every chance of being another debt review success story.
Ref:
Maya on Money: https://mayaonmoney.co.za/2018/01/debt-review-success-story/